F.A.Q...

Q. What are Virtual Office Services?
A. The way business is conducted is changing. Previously the only option was to take premises, hire staff and wait for the customer to call.

Now there is no need to burden your business with all those costs. A virtual Office is just what it says and you don’t even need to be resident in the UK.

If your business does not need a physical presence or lots of staff then keep your costs to a minimum by having a virtual Office. It is every bit as effective but definately less expensive, especially in staff costs and overheads.
CLICK HERE to see how other Businesses use the service

If you are a ‘start-up’ business then take a look at our special packages that will provide you with all the business basics while you concentrate on getting your business trading.
CLICK HERE for our Startup Business services

Q. What is a virtual Receptionist?
A. In our case, a virtual Receptionist is like having your own Personal Assistant (PA). In its simplest form we answer your calls in your business name and take a message which we relay to you.

Alternatively we can transfer a live call to any other landline or mobile.

The majority of our customers tend to keep us up-to-date with their whereabouts, for instance, so that we can present a more professional image of the client business. We are here to help you.

Oh, ‘size does matter’ – we are not a call centre and do not read from a script. Your caller is important to you and that makes them important to us. It’s called “Win/Win”.
Why not CLICK HERE to try our TWO WEEK FREE TRIAL offer?

Q. What other services can you offer?
A. Some clients use our infrastructure and resources to help them run their business more effectively. Use our business address or get us to forward on your business post. Alternatively our staff can help you with secretarial, clerical and administrative work, including managing your diary and appointments; organising mailings; preparing and posting invoices; sending out brochures and samples.

Let us Quote you on a task by sending us an email.
CLICK HERE for our Contact details

Q. What happens if you take an Urgent call for me and I am not available?
A. If a Receptionist takes a call that is obviously Urgent and we cannot immediately make contact with you the call will be escalated to our Supervisor. We will try the contact numbers held on record for you. If we still cannot make voice contact with you we will send you an SMS text message to your mobile and / or an email. Past experience has shown us that one route or another usually finds the client.

Q. What are your normal opening hours?
A. Our normal office hours are Monday through Friday, 9am to 5:30pm (excluding Bank Holidays and a shutdown between Christmas and New Year).

Q. What happens to my calls when your office is not open?
A. You could take our out-of-hours service which comprises a personalised greeting message with the option for the caller to leave a message. This is very customer service focused – some clients want the message facility; others prefer to leave an out-of-hours contact number. There are lots of different things we can implement – all of them better than just leaving the phone to ring.

We’ve got some sample messages – would you like to see one? Let us give you an illustration by sending us an email.
CLICK HERE for our Contact details

Q. What are the costs?
A. Most of our services are priced on a “Pay as you Go” basis so you only pay for what you need when you need it. You can pay for your services by cash, cheque or credit card.
Why not CLICK HERE to try our TWO WEEK FREE TRIAL offer?

Q. How long have you been in business?
A. We took over the business in February 1999 and we haven’t stopped improving the service since. We make it our business to find out about your business and ask you for your Feedback, Comments and how you want your service to look and feel. Only by us being prepared to change can we provide you (the customer) with the facilities you require.

If you would like to ask another Question; make a comment or observation please send us an email to: info@justasecservices.co.uk

Q. What happens if a mistake is made or I want something different?
A. We are human and mistakes happen; we try very hard to minimise any mistakes by following procedures that have been developed over many years. We will always apologise if we make a mistake.